Customer Care

The Body Note is committed to creating and curating products that

are eco-ethical. We love our environment, our animals, and we

love your skin too! We value your feedback and will do everything

we can to exceed your expectations.

 

Shipping Policy

At this time, we only ship to the United States, Canada, and Mexico. If you live outside of these territories, please contact us and we will work on international shipment. Please keep in mind, you will be responsible for the international shipping charges.

All orders are shipped with USPS 2-3 business days from purchase order for all of The Body Note products. For custom orders, please be advised, fulfillment can take up to 2-5 days, not including shipping times. Should you need expedited shipping, these costs will apply after your custom order has been developed and processed.

The Body Note is not responsible for lost or stolen items. If your package says delivered and you have not received your item, we will provide any information you need to file a claim with the carrier. The Body Note does not have any affiliation with postal carriers. As a result, we have access to the same information you do. If your package is taking longer than expected, please refer to the carrier. Our recommendation is to order priority shipping or hand delivery (if in the NYC area) to ensure you receive your items on time.

Same Day, Hand Delivery

If you live in the New York City area, for an additional charge, we can hand deliver your products, same-day, contingent on product availability.

Return & Exchange Policy

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We will issue a full, one-time refund, per product, 7 days from the date of delivery in the form of an Amazon gift card. Shipping costs are non-refundable.

 

For custom orders: If there is anything you did not like about your first custom order, please let us know by submitting your concern on our contact page. We will work with you on a one-time, free adjustment, and ship it, free of charge. If we are not able to satisfy your needs during your one-time adjustment, we will issue a full refund within 30 days from the shipment date in the form of an Amazon gift card. Shipping costs are non-refundable.

Payment Methods

Credit / Debit Cards  - PAYPAL - Offline Payments

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